JOUNIVO provides a straightforward warranty that is processed in the most hassle-free way possible. JOUNIVO customer service is always easy to reach via:  support@jounivo.com

30-Day Money-Back Guarantee

Undamaged products may be returned for a full refund for any reason within 30 days of the date. Once the returned item arrives back in JOUNIVO’s warehouse for inspection, the refund process will begin.

• Returns must include all accessories

• Items must include original packaging 

• For non-quality related warranty claims, the buyer is responsible for shipping costs

• For non-quality related warranty claims, JOUNIVO refunds the cost of the product itself

• Returns may be rejected if the product does not meet the above requirements

Warranty Claims for Quality-Related Issues guarantee expire 30 days after opening a warranty claim. 

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by JOUNIVO or authorized resellers are covered by a 12-Month warranty, starting from the date of purchase. Extended 2-year-warranty could be activated

immediately when you register your product.

Warranties on products are void after having been exchanged or refunded.

What is required:

• Buyer must provide the order number, date of purchase 
• Necessary information or visible proof depicting the defect are required.
• It may be necessary to return the item for quality inspection

Process:

• Buyer contacts JOUNIVO customer service:support@jounivo.com ;
• Buyer provides the order number, date of purchase;
• Buyer provides necessary information or visible proof depicting the defect
• Given defect confirmed, JOUNIVO will provide an exchange or refund directly.

Not Covered under warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non-quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from unauthorized resellers

JOUNIVO is not liable for:

• Loss of data incurred from the use of JOUNIVO products