JOUNIVO provides a straightforward warranty that is processed in the most hassle-free way possible. JOUNIVO customer service is always easy to reach via: [email protected]
Undamaged products may be returned for a full refund for any reason within 30 days of the date. Once the returned item arrives back in JOUNIVO’s warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, JOUNIVO refunds the cost of the product itself
Returns may be rejected if the product does not meet the above requirements
Warranty Claims for Quality-Related Issues guarantee expire 30 days after opening a warranty claim.
All quality-related defects on items sold directly by JOUNIVO or authorized resellers are covered by a 12-Month warranty, starting from the date of purchase. Extended 2-year-warranty could be activated
immediately when you register your product.
Warranties on products are void after having been exchanged or refunded.